Call 911 for service and response

Butler 911You must dial 911 for Police, Fire and EMS services!

The Butler County 911 Center manages all requests for service and support. Calling office numbers will result in a delayed response.

Text 911 If You Can't Call!

Call or Text 911Wireless customers across Southwestern PA can send a text message to a 911 operator from a mobile phone or device if there is a situation that does not allow them to call.  

This allows 911 access to people with hearing/speech impairments, as well as those in situations where it is unsafe to speak on the phone. Non-emergency calls still should be communicated to emergency services through non-emergency phone lines.

How to Text 911

  • In the “To” field enter the numbers 911
  • The first text message should contain:
    • The address/location of the emergency, including municipality if known. The information from your cell phone is not enough for operators to find you.
    • The type of help needed (fire, ambulance, police, etc.)
    • Be prepared to answer questions and follow instructions from the operator. You may want to place your phone on silent so not to alert intruders.
  • Click Send

Use simple words and do not use abbreviations or slang. Do not send photos or videos. Do not send your emergency text to anyone other than 911. For example, no group texts. As with all text messages, 911 texts may take longer to be received, may be received out of order, or may not be received at all. It may take slightly longer to dispatch emergency services originating from a text.

Frequently Asked Questions

Will a deactivated phone be able to text to 911?  No, a text or data plan is required.

If my phone service indicates roaming, will Text to 911 be available? No.

Are all cellphone carriers able to support Text to 911? While our region has the appropriate technology in place, not all carriers are ready to offer this capability.

What if Text to 911 is not available? You will receive a “bounce back” message telling you that this service is not available in your area and to contact 911 by other means.


Call 911

  • when you lock your keys in the car
  • to report a suspicious vehicle
  • if you witness a car accident
  • if you wish to speak with an officer
  • if you are a victim of, or witness a break-in
  • to report a fire
  • if you are concerned about a suspicious person
  • about a domestic dispute
  • to report a missing person
  • to report a drunk driver
  • if you witness someone littering or loitering
  • when you witness people yelling, screaming, or fighting
  • in a medical emergency

Call the Cranberry Township Police Department administrative office only in these instances:

  • To follow-up on an existing case
  • Inquire about an Ordinance
  • Request a copy of a police report
  • Non-Emergency Office: 724-776-5180
  • Non-Emergencies

    • Cranberry Township Emergency Medical Service, (EMS) 724-776-4480.
    • Cranberry Township Volunteer Fire Company, 724-776-1196.